Technical Documentation Specialist

The Technical Documentation Specialist role is a critical part of our Technical Support team. The role is focused on helping develop and maintain a working knowledge base, creating product documentation, technical guides and video content for the Support team, in addition to producing customer-facing end-user guides for our portal. The role also serves as a lead for the Technical Support Department to help the team find timely answers.  

The main responsibilities for this role are driving the knowledge base forward while creating and distributing technical documents and videos. The types of material the role will create include, but are not limited to, training guides, manuals, workbooks, reference guides, troubleshooting scripts, release notes, and service bulletins for our products, with a particular focus on publishing knowledge articles for the department’s knowledge base. There is collaborative work with the Online Learning Services team to maintain our Technical Resources page. The position will partner with department management to deliver top-notch technical support for our customers.  

Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.